Additional Resources for Peace of Mind
We have put together patient information and resources so that you can feel well-informed and prepared for your appointment with our doctors. We also have helpful info, policies, advice and more for post-surgery care. Explore some of the information we have below or call our specialists if you have questions or need help.
Information to Know Before Undergoing Surgery
Working with Your Surgery Scheduling Specialists
Did you leave the doctor's office without scheduling your surgery? We can help! Our professional schedulers are available to get your procedure on the calendar. We will be working with your insurance company to acquire prior authorization if needed. Then, we’ll set up a time and date for when the surgery can be performed. If you need to contact us, please call (319) 833-5381 and ask for the surgery scheduler.
You should receive a phone call from the facility where your surgery is scheduled. Please note that this may not be until the afternoon/early evening of the day prior to surgery. This is normal as surgery scheduling can change quite frequently.
Office Information
Rehab
When being treated for an injury, rehab may be indicated for your injury or ailment. If you’re interested in at-home exercises, we can provide you with information through the Patient Portal.
Insurance Forms/FMLA
All forms needed are subject to a $10 servicing fee. Please note that forms may take up to 1 week for completion. It is recommended that you communicate with the staff of what you want done with the form after completion (fax, mail, pick up, etc.). This will allow for quicker turnaround time.
Communicating via Patient Portal
The best way to communicate with our office and your care team is to active your Patient Portal account! The patient portal can be used to request medications, appointments, to have a nurse call you or request communication to your provider. Patient education and exercises can be provided to you as well! Please ask our staff or call our administrative office at (319) 235-5390 for assistance.
Outside Referrals
Your provider may have recommended a referral to a subspecialist within orthopedics or other specialties, that will better help treat your condition. Expect about two weeks for the referral to be processed. We’ll let you know if you need to do anything further. In most cases, there’s the time needed for the office to receive your records and have them reviewed. We may need you to sign a release of records for this process. If you are unsure if you have done this, please contact us.
Work Notes/Excuses
Work notes and excuses should be provided to you at the time of your appointment. If you have extenuating circumstances, we may be able to provide a duplicate. Please note that absences outside of what was discussed with your provider during your treatment plan will only be approved per provider discretion. If you foresee needing time off in addition to what was discussed, it is always advised to communicate this ahead of time, not after the fact.
